Return Policy

RETURN INFORMATION

Our customers are our number one priority at The Dolphin Fine Linens, and we hope that you are satisfied with your beautiful purchases. We do understand at times merchandise may not work out, so we are happy to return or exchange most merchandise within 10 business days of receipt of purchase. Note: this policy is for online sales only and is not applicable to merchandise purchased within our store.

All returns will be refunded to the original form of payment, less shipping. Any taxes that were charged on the original order will be refunded according to the product and state law.

To return items, please contact info@thedolphinfinelinens.com to receive a return authorization number. Once the return is approved, please ship merchandise in original packaging back to the address below. Please note: shipping and handling charges are non-refundable.

The Dolphin Fine Linens
Attn: Web Returns
2048 Utica Square
Tulsa, OK
74114

RETURN QUALIFICATIONS

To be deemed returnable, all merchandise must comply with the following:

• Is unused and unlaundered.
• Is free of animal hair.
• Is in its original packaging.
• Is in shelf-ready condition—the way you received it.

We do not accept returns or allow exchanges, nor do we offer refunds for the following products and services:

• Custom Made-to-Order items.
• Modified items, including cut-to-size.
• Gift certificates.
• Fabric by the Yard.
• Monogrammed items.
• Sale items.

EXCEPTIONS

Pillows and Comforters (Down or Down Alternative) are not allowed to be taken out of the packaging, dressed on your bed, or included in your personal merchandise. ALL Scandia Down products must be returned sealed inside their clear packaging, with no rips or tears.

For returns or exchanges without a receipt or the ability to validate purchase, we reserve the right to decline returns or exchanges. All items must be in their original packaging and in unused condition. Laundered, altered, or items damaged by use will not be accepted.

When you purchase bedding from The Dolphin Fine Linens, you may rest assured that the items you are procuring are unused and in their original packaging. As such, we require all items that are returned to be in shelf-ready condition—which is the condition you would be willing to pay full retail for. If your purchase arrives and it is different than your expectations, we suggest you remove a pillowcase or sham from its packaging to see the product, as these are easy to re-package. Once you remove just about anything else from the package, you will not be able to successfully make it shelf-ready.

Those items returned that are not shelf-ready will be charged a 15% restocking fee.

We understand that at times, the incorrect size, color, or style is ordered. We do accept the exchange of items within 15 days of receipt of the order. Please contact info@thedolphinfinelinens.com for instructions and an authorization number. Additional payment may be required for exchanged goods prior to exchange shipping.

CUSTOM ORDERS

Custom orders are produced specifically for you and are final sale. Custom orders include: all bedding from Yves Delorme, Matouk, SDH, Sferra, Peacock Alley, Annie Selke, and Scandia, as well as all towels and rugs from Abyss & Habidecor.